Frequently Asked Questions (FAQ)

Last Updated: 2026/02/03

Company Registration Information

Company Name: Zhijiang Huixingyun Trading Co., Ltd.
Company Address: Workstation A2927, No. 30 Jinshi Road, Dongshi Town, Zhijiang City, Yichang City, Hubei Province
Legal Representative: Peng Shuangwen
Date of Establishment: January 4, 2026
Mobile Number: 19202541947
Unified Social Credit Code: 91420583MAK4LF2PXY

Welcome to the Tre-Pix FAQ section. Here, you'll find answers to common questions regarding our products, services, and policies. If you don't find the information you're looking for, please feel free to contact us at service@mail.tre-pix.com.

1. How do I place an order?

• To place an order, browse through our product categories, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, then confirm your order.

2. What payment methods do you accept?

• We accept Visa, MasterCard, American Express, Klarna, and PayPal for your convenience and security during checkout.

3. Do you offer international shipping?

• Currently, we only ship within the contiguous 48 states of the United States. Unfortunately, we do not offer international shipping or ship to Alaska, Hawaii, U.S. Protectorates, APO/FPO addresses, or P.O. Boxes.

4. How long will it take to receive my order?

• Orders are processed within 1-2 business days of purchase. Standard delivery time is between 12-15 business days from the date of dispatch. You will receive a tracking number once your order has been shipped.

5. Can I track my order?

• Yes! Once your order has been dispatched, you will receive an email with a tracking number that allows you to monitor the delivery status of your package.

6. What is your return policy?

• Due to the nature of food products, returns and exchanges are only accepted for items that are defective, damaged upon arrival, or incorrect. Please contact us within 14 days of receipt to initiate a return or exchange.

7. How do I initiate a return or exchange?

• To start a return or exchange, email us at service@mail.tre-pix.com with your order number and details about the item you'd like to return or exchange, along with any supporting photos if applicable.

8. When will I receive my refund?

• Approved refunds will be processed within 7 business days of receiving the returned item. The refund will be credited to your original payment method.

9. What should I do if I receive a damaged or incorrect item?

• If you receive a damaged or incorrect item, please contact us immediately at service@mail.tre-pix.com. Provide your order number and a description of the issue along with any supporting photos, and we will assist you promptly.

10. How can I contact customer service?

• Our customer service team is available Monday through Friday, 9 AM – 6 PM (excluding weekends and public holidays). You can contact us via email at service@mail.tre-pix.com or call us at +86 19202541947.

We hope this FAQ section helps address your questions and enhances your shopping experience with Tre-Pix. Thank you for choosing us, and happy shopping!