Shipping & Delivery Policy

Last Updated: 2026/02/03

Company Registration Information

Company Name: Zhijiang Huixingyun Trading Co., Ltd.
Company Address: Workstation A2927, No. 30 Jinshi Road, Dongshi Town, Zhijiang City, Yichang City, Hubei Province
Legal Representative: Peng Shuangwen
Date of Establishment: January 4, 2026
Mobile Number: 19202541947
Unified Social Credit Code: 91420583MAK4LF2PXY

At Tre-Pix, we are dedicated to ensuring that your shopping experience is smooth and satisfactory from start to finish. This Shipping & Delivery Policy outlines important information about how we handle shipping and delivery for your orders.

1. Free Shipping

• We offer free shipping on all products within the contiguous 48 states of the United States.
• Please note that this service does not include Alaska, Hawaii, U.S. Protectorates, APO/FPO addresses, or P.O. Boxes.

2. Order Processing Time

• All orders are processed within 1-2 business days once payment has been confirmed.
• You will receive an email notification with tracking information once your order has been shipped.

3. Estimated Delivery Time

• The estimated delivery timeframe is between 12-15 business days from the date of dispatch.
• Delivery times may vary based on factors such as location, weather conditions, and unforeseen circumstances.

4. Tracking Your Order

• Once your order has shipped, you will receive a tracking number via email. This allows you to monitor your package's journey and estimated arrival time.

5. Address Accuracy

• Please ensure that your shipping address is complete and accurate when placing your order to avoid delays.
• We cannot be held responsible for shipments lost due to incorrect or incomplete addresses provided by customers.

6. Shipping Restrictions

• We currently do not offer shipping to Alaska, Hawaii, U.S. Protectorates, APO/FPO addresses, or P.O. Boxes.
• At this time, international shipping is not available.

7. Shipping Delays

• While we strive to meet our delivery estimates, there may be occasions where delivery is delayed due to factors beyond our control. We appreciate your patience in such instances.

8. Damaged or Lost Items

• If your item arrives damaged or is lost during transit, please contact our customer service team at service@mail.tre-pix.com with your order details and any supporting documentation or photos within 14 days of receipt.

9. Changes to Shipping & Delivery Policy

• We reserve the right to update or modify this policy at any time. Any changes will be reflected on this page, and it is your responsibility to review these terms periodically.

For further questions or assistance regarding shipping and delivery, please contact us at service@mail.tre-pix.com or call us at +86 19202541947 during our customer service hours: Monday through Friday, 9 AM – 6 PM (excluding weekends and public holidays).

Thank you for choosing Tre-Pix for your shopping needs!