Warranty Policy

Last Updated: 2026/02/03

Company Registration Information

Company Name: Zhijiang Huixingyun Trading Co., Ltd.
Company Address: Workstation A2927, No. 30 Jinshi Road, Dongshi Town, Zhijiang City, Yichang City, Hubei Province
Legal Representative: Peng Shuangwen
Date of Establishment: January 4, 2026
Mobile Number: 19202541947
Unified Social Credit Code: 91420583MAK4LF2PXY

At Tre-Pix, we are committed to providing high-quality products and ensuring customer satisfaction. This Warranty Policy outlines the terms under which our products are covered.

1. Warranty Coverage

• All food products sold by Tre-Pix come with a standard warranty against defects in material and workmanship at the time of receipt.
• This warranty applies only to products purchased directly from Tre-Pix, either through our website or authorized sales channels.

2. What is Covered?

• The warranty covers any defects in materials or workmanship that render the product unsafe or unsuitable for consumption upon delivery.
• This includes issues such as packaging defects that compromise the safety or integrity of the product.

3. What is Not Covered?

• The warranty does not cover damage resulting from misuse, abuse, neglect, improper storage, or unauthorized modifications.
• Any changes in quality due to the natural lifespan of perishable goods or spoilage beyond the expiration date are not covered.

4. How to Make a Warranty Claim

• To initiate a warranty claim, please contact our customer service team at service@mail.tre-pix.com within 14 days of receiving your product.
• Provide your order number, a detailed description of the issue, and supporting photographs if applicable.

5. Resolution Options

• Once your claim is reviewed and approved, we will provide instructions on returning the defective product.
• If eligible, we offer the following resolutions:
  • Replacement with a new item of equal value
  • Refund equivalent to the purchase price

6. Shipping Costs

• If a warranty claim is approved, Tre-Pix will cover the cost of shipping the replacement item to you. Return shipping costs incurred by sending the defective product back to us may not be covered unless otherwise stated.

7. Limitation of Liability

• The warranty described herein is exclusive and in lieu of all other warranties, whether express, implied, or statutory, including warranties of merchantability and fitness for a particular purpose.

8. Changes to Warranty Policy

• We reserve the right to modify this Warranty Policy at any time. Any changes will be posted on this page, and it is your responsibility to review these terms periodically.

For questions or assistance regarding our warranty policy, please contact us at service@mail.tre-pix.com or call us at +86 19202541947 during our customer service hours: Monday through Friday, 9 AM – 6 PM (excluding weekends and public holidays).

We appreciate your business and are here to ensure your complete satisfaction with our products. Thank you for choosing Tre-Pix!