Returns & Exchanges Policy

Last Updated: 2026/02/03

Company Registration Information

Company Name: Zhijiang Huixingyun Trading Co., Ltd.
Company Address: Workstation A2927, No. 30 Jinshi Road, Dongshi Town, Zhijiang City, Yichang City, Hubei Province
Legal Representative: Peng Shuangwen
Date of Establishment: January 4, 2026
Mobile Number: 19202541947
Unified Social Credit Code: 91420583MAK4LF2PXY

At Tre-Pix, we strive to ensure that you are completely satisfied with your purchase. We understand that sometimes you may need to return or exchange an item, and our policy is designed to make this process as straightforward as possible.

1. Eligibility for Returns and Exchanges

• Due to the nature of food products, returns and exchanges are only accepted for items that are defective, damaged upon arrival, or incorrect.
• Customers must contact us within 14 days of receipt to initiate a return or exchange.
• Products must be unused, in their original packaging, and accompanied by proof of purchase.

2. Non-Returnable Items

• Certain products may be non-returnable due to health and safety regulations. This includes perishable goods that have been opened or consumed.

3. How to Initiate a Return or Exchange

• Contact our customer service team at service@mail.tre-pix.com with your order number and details about the item you wish to return or exchange. Please include reasons for the return and any supporting photos if applicable.
• Our team will provide you with a return authorization and instructions on how to return the item.

4. Return Shipping Costs

• If the return is due to a defective, damaged, or incorrect item received, Tre-Pix will cover the return shipping costs.
• For other cases not covered under our policy, customers may be responsible for return shipping costs.

5. Processing Returns and Refunds

• Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days of receiving the returned item, and a credit will be automatically applied to your original method of payment.

6. Exchanges

• If you wish to exchange an item, please follow the same process as initiating a return. Specify the item you would like in exchange, subject to availability.
• Replacement items will be dispatched once the returned item has been received and inspected.

7. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us immediately. Provide your order details and photos of the issue, and we will arrange for a replacement or refund as appropriate.

8. Changes to Returns & Exchanges Policy

• We reserve the right to update or modify this policy at any time. Any changes will be posted on this page, and it is your responsibility to review these terms periodically.

We appreciate your cooperation and understanding in following these guidelines. Should you have any questions or require assistance, please reach out to us at service@mail.tre-pix.com or call us at +86 19202541947 during our customer service hours: Monday through Friday, 9 AM – 6 PM (excluding weekends and public holidays).

Thank you for shopping with Tre-Pix! We value your satisfaction and are here to ensure your experience with us meets your expectations.